The Smartest ServiceNow Consulting Solutions

Edison & Black is a pure ServiceNow consulting agency. We provide ServiceNow implementation, and support services from New York to Los Angeles.

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Six Years in A Row

ServiceNow Was Named a Leader in 2019 Gartner Magic Quadrant for IT Service Management Tools for Sixth Consecutive Year

ServiceNow for  Partners

Operate faster and be more scalable. We help our partners automate the flow of work, connecting the entire enterprise through best-in-class ServiceNow consulting solutions.

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IT Workflow Consulting

Turn chaos into clarity with ServiceNow IT workflows that unify your enterprise.

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Employee Workflow Consulting

Streamline employee efficiency, and reduce operational redundancies by allowing your team to easily access crucial HR resources.

Made for mobile -- make work easier for your employees. Provide the information they need, when they need it, where they need it.

Customer Workflow Consulting

Level up your customer experience by unlocking the power of integrated digital workflows.

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See what leading independent research firms say about ServiceNow.

The Forrester Wave™
Enterprise Service Management, Q4 2019

"ServiceNow is the most dominant player in the large enterprise market. With one of the clearest and broadest strategic visions out there”

servicenow ticketing systemEnterprise Accelerated

Transforming legacy processes into better, faster digital workflows through harnessing the power of Service Now. Edison and Black provides best-in-class strategy, consultation, and support to help you get the most out of the ServiceNow platform.  

ServiceNow Expertise

Human Resource Management

We help make employees happier by simplifying their experiences in getting the information they need, in real time.

Customer Service Management

Creating more satisfied customers by replacing dated systems with a single platform that allows for your employees to deliver real solutions -- faster.

IT Service Management

Driving operational efficiency across organizations through the digital transformation of IT experiences. .

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Industries We Serve


Our digital workflow solutions help government organizations operate more efficiently.


Enable happier customers, driving loyalty and repeat business by improving customer satisfaction.


Service customers faster while eliminating legacy systems that hinder employee productivity.


Create experiences that thrill customers by replacing old technology with modern digital workflows.


Enable smart factories through digitization that yields greater insights powering efficiency and next-level visibility.


Reaching new standards of customer experience and efficiency through true digital transformation

ServiceNow Experts

ServiceNow consulting delivered on demand; our team would love to hear about your ServiceNow objectives -- send us an email to get in touch.

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