How Cloud Companies are Fueling the Fight Against Coronavirus

Cloud Companies are Quietly Combating COVID-19 Behind The Scenes

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Mia Fischer 26th April 2020

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From Salesforce to ServiceNow, cloud kings are stepping up in a major way to help fight the COVID-19 Pandemic. From Salesforce rolling out new products to help business reopen, to UiPath offering free software to the healthcare community it’s hard to imagine a category that is better suited to aid in such unprecedented times of rapid, and mandatory digital transformation. The platforms, born in the cloud, are strategically well positioned to help organizations rapidly respond to the coronavirus crisis.
Salesforce, as one of the most active cloud companies to respond to pandemic has unveiled a number of measures designed to help people, and organizations alike both to adapt and reopen. Most recently, the company has created a program that assembles a network of nurse profiles, based on speciality, that will help healthcare companies in expeditiously identifying and hiring potential candidates who are most needed at the right place, at the right time. The company has further announced a partnership with the U.S. Chamber of Commerce Foundation to help support veterans who have been negatively impacted by the virus by helping to provide employment opportunities. Most notably, the company has also created a one million dollar fund dubbed the Salesforce Military Fellowship Program that will benefit both military veterans and their spouses. The company has also launched several new products to help companies maneuver a path back to the workplace. More precisely, these products will facilitate the tasks of scheduling staggered work schedules, and the management of employee wellness and crisis response.

Salesforce has also made public its own COVID-19 Response playbook that lays out a clear process and roadmap for business leaders to reference in making important choices in preparation for this new way in which organizations will be operating within. Leveraging a robust collective of insights, this guide is intended to allow those managing this difficult terrain a mechanism for which they can plan for the now, and the tomorrow -- on a long, and short term basis. In further providing free tools and support for ninety days, the company is helping businesses prepare for managing their customer base, workforce, stakeholders, and the community. Proposed for any size of company, their Salesforce Care offerings come with live sessions to help with onboarding along with providing key resources and support for new customers.

Leading RPA company, UiPath has also begun offering free software to healthcare organizations. One of its core offerings, Automation Hub is now accessible on a complimentary basis to help in fueling enterprise productivity while shifting to a more distributed workforce. The company’s software has also played a key role in enabling one of the most high profile government initiatives to help small businesses who have been affected by COVID-19 -- the Paycheck Protection Program (PPP). Over the course of the PPP roll out, UiPath has assisted two of three major banks in automating their dispersion of funds. Leveraging UiPath’s RPA capabilities, these banks were able to reduce the time required to handle, process and transmit data to the Small Business Administration. In an enormous effort to process a massive amount of information at an extremely high volume, the financial institutions in mention were able to accomplish an unprecedented undertaking made possible by a 90% reduction in time required for processing -- enabled by RPA.

Among the most important components in preventing the spread of the COVID-19 outbreak lies on the contingency of high frequency testing capabilities within communities. UiPath has further paved the way in making high volume coronavirus testing possible. Partnering with the Cleveland Clinic, the company has provided a way for organizations who have been approved for testing by the Centers for Disease Control to be able to handle the unrivaled quantity in which tests must be processed. With approved facilities quickly drawing immense crowds upon opening, insurmountable manual effort is required in order to register and track patient test kits. These efforts along with the inherent time intensive nature of the task at hand, were resulting in an average wait time of six hours for testing. As one of the most sizable hospitals in the United States, the Cleveland Clinic was able to leverage UiPath’s solution to build and deploy a robot within a matter of two days that could help in intaking patients’ data to cross reference membership within an existing database to facilitate registration and to then select the appropriate destination for printing the required label. This process, leveraged by a UiPath robot, reduced the time required to process by nearly 90%

Also partaking in the collective effort to help entities of all categories traverse the challenges presented by COVID-19, ServiceNow published four community applications crafted to help direct highly intricate emergency response workflows on a global basis. The applications are among other components of its customer care plan and will be made available free of charge up for a limited period of time.

Similar to UiPath, ServiceNow’s NOW platform is also playing a key role, in fueling the fight against COVID-19. ServiceNow partners and customers alike are creating digital workflows to help supply emergency response service. In one example, Los Angeles, California deployed a portal to underpin its coronavirus testing process, which also allows drivers to pull up, get tested, and go. Within a matter of just forty eight hours, the city began testing with over sixteen million LA residents who can now make appointments, select a location for testing, in addition to check their symptoms. Further up in Northern California, San Francisco County has also utilized the NOW Platform to fight the pandemic by way of both the apps for Self Report and Emergency Exposure Management to provide crucial resources to administrators who evaluate and oversee preparedness for essential service deployment with respect to policing and health care response.

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